Privacy Policy
Last updated: August 14, 2026
This Privacy Policy explains how Crystal Glass Inc, operating as Crystal Glass ("we", "us", "our"), collects, uses, protects and shares information when you visit crystalglassshower.com, request a quote, or communicate with us by phone, email or text message.
1. Information we collect
We collect only what we need to answer your request and perform the work:
- Information you give us. Your name, phone number, email address, city or ZIP code, the type of service you need and any project details you write in our contact form or tell us on a call.
- Consent records. When you check a consent box on our form, we record which boxes you checked, the exact wording shown to you at that moment, the date and time, and the page address where you gave consent.
- Technical information. Standard information your browser sends, such as device type, browser, approximate region and pages viewed, collected through website analytics.
We do not knowingly collect information from children under 13, and we do not ask for Social Security numbers, payment card data or financial account details through this website.
2. How we use your information
- To respond to your quote request and schedule a free on site consultation.
- To measure, fabricate and install the glass you ordered, and to follow up on the project.
- To send appointment confirmations, reminders and project updates by phone, email or, if you opted in, text message.
- To keep records required for warranty, tax and legal purposes.
- To understand how our website is used so we can improve it.
3. SMS and mobile information
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All of the categories described in this policy exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. Information sharing with subcontractors in support services, such as customer service, is permitted.
How you opt in
Text messaging from Crystal Glass Inc is always optional and is never required to receive a quote, an estimate or any service. You can opt in by checking the separate, optional SMS consent box on our contact form, by sending us a text first, or by giving verbal or written consent to a member of our team.
What we send
If you opt in, we may text you about your quote request, appointment confirmations and reminders, project status updates and occasional promotions. Message frequency varies. Message and data rates may apply.
How you opt out
You may withdraw your consent at any time by replying STOP to any message we send. You will receive one final confirmation message and no further messages will be sent. Reply HELP for assistance, or contact us at (508) 306-8372 or crystalcustomglass@gmail.com.
How long we keep it
We keep your mobile number and your consent record for as long as you remain opted in, and for up to four years after you opt out, so we can document proof of consent if it is ever questioned. Full SMS program terms are in our SMS Terms.
4. How we share information
We do not sell, rent or trade your personal information. We share it only in these situations:
- Service providers. Companies that operate our website, deliver our form submissions, host our customer records and help us schedule work. They may use your information only to perform services for us, and they may not use it for their own marketing.
- Legal requirements. When we are required to do so by law, subpoena or a valid government request, or to protect our rights, safety or property.
- Business transfer. If our business is sold or merged, information may transfer as part of that transaction, subject to this policy.
As stated in section 3, text messaging opt-in data and consent are never shared with any third party.
5. Cookies and analytics
Our website uses cookies and similar technologies to keep the site working properly and to measure traffic and the performance of our advertising. These tools may collect device and browsing information, but they do not receive your phone number or your SMS consent data. You can block or delete cookies in your browser settings; some parts of the site may not work as intended if you do.
6. How we protect your information
We use industry standard measures to protect the information we hold, including encrypted connections to this website and access controls on the systems that store customer records. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
7. Your choices and rights
- Ask us what personal information we hold about you.
- Ask us to correct information that is wrong or out of date.
- Ask us to delete your information, except where we are required to keep it for legal, tax or warranty reasons.
- Withdraw consent for text messages at any time by replying STOP.
- Unsubscribe from marketing email using the link in any message we send.
To make any of these requests, contact us using the details in section 9. We respond within 30 days.
8. Changes to this policy
We may update this Privacy Policy from time to time. When we do, we will change the date at the top of this page. Material changes to how we handle text messaging consent will be announced on this page before they take effect.
9. Contact us
Crystal Glass Inc
6 Carroll St, Milford, MA 01757
Phone: (508) 306-8372
Email: crystalcustomglass@gmail.com