SMS Opt-In Method and Consent Language
Last updated: August 30, 2026
This page documents how Crystal Glass Inc, operating as Crystal Glass, collects consent to send text messages, and the exact wording shown to the customer. It is published for transparency and for carrier and messaging compliance review.
We use one opt-in method: a single SMS consent checkbox on our public website form. We do not send marketing or promotional text messages at all, so no marketing consent is collected. We do not run a keyword campaign, we publish no short code keyword, and we do not collect SMS consent by paper form or through any gated page. We never buy, rent, import or message purchased, rented or shared lists.
The opt-in method
A homeowner requesting a free quote completes the contact form at crystalglassshower.com/#sms-consent. Below the fields there is one checkbox, unchecked by default:
- The SMS consent checkbox is optional and unchecked by default. The form submits successfully without it, so consent to receive text messages is never a condition of requesting a quote or of purchasing any service.
- Consent to be contacted by phone or email is given by submitting the quote request itself, and is recorded with a timestamp and the page URL on every submission. It does not cover text messaging.
One consent, service messages only
The form presents a single SMS checkbox, unchecked by default, and it covers service messages only. A customer may check it or leave it blank, and the form submits in every case. We do not send marketing or promotional text messages to anyone. Every submission records the consent text, a timestamp and the page URL.
Service messages consent
“I agree to receive text messages from Crystal Glass Inc at the number provided about my quote request, appointment confirmations and reminders, and project updates. Message frequency varies. Message and data rates may apply. Reply STOP to unsubscribe, reply HELP for help. Consent is not a condition of purchase. See our Privacy Policy and SMS Terms.”
Screenshots of the live form: the consent checkbox and the full form.
Confirmation message
A customer who checks the SMS box receives this confirmation before any other message:
“Crystal Glass Inc: You are now subscribed to text updates about your quote and project. Msg frequency varies. Msg & data rates may apply. Reply HELP for help, STOP to unsubscribe.”
What we send, and how often
Quote follow ups, confirmation and reminders for the free on-site measurement, installation scheduling, project status updates, and occasional offers about our own services. Message frequency varies, on average 2 to 4 messages per month. Every message identifies Crystal Glass Inc and carries opt-out instructions.
Opt-out and help
Replying STOP to any message unsubscribes the number immediately and one final confirmation is sent. Replying HELP returns our phone number and email. A customer may also ask to be removed by calling (508) 306-8372 or emailing [email protected].
Record of consent
For every submission we store the exact consent wording displayed to the customer, the date and time in UTC, and the page URL where consent was given. Records are kept for four years and can be produced on request.
Data handling
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are not shared with any third party. Full detail in our Privacy Policy and SMS Terms.
Contact
Crystal Glass Inc
6 Carroll St, Milford, MA 01757
Phone: (508) 306-8372
Email: [email protected]